Common Questions
The most common questions, answered clearly—so you can get back to more important things (like sinking putts)
General
What makes your ball markers different?
Our ball markers are more than just functional—they’re collectible, premium-quality pieces made for golfers who care about the details. Each design is CNC-machined from high-end metals like 303 stainless steel, brass, and titanium, then finished with unique touches like PVD coating, sandblasting, or hand-filled paint. Whether you're using it on the green or displaying it at home, you're holding a piece of craftsmanship.
Where are you based?
We’re proudly based in Southern California, with manufacturing partners around the world. Our team spans design, engineering, and customer service—all focused on delivering standout products and an exceptional experience.
Do you offer gift cards?
Yes! If you’re shopping for someone else but aren’t sure which design they’ll love most, a gift card is the perfect choice. Digital gift cards are delivered by email and include easy instructions for redemption.
Do your ball markers come in packaging?
Yes—every marker comes in a sleek, suede pouch that’s ready for gifting or collecting. For special editions or collaborations, we may offer exclusive packaging or extras.
Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping takes 3–5 business days within the U.S. and 7–21 business days for international orders.
Do you ship internationally?
Yes, we ship worldwide! International shipping times vary by country and typically take 7–21 business days.
How much does shipping cost?
We offer free standard shipping on all U.S. orders. International and expedited shipping rates are calculated at checkout.
Can I return or exchange my order?
Absolutely. Unused products in original packaging can be returned or exchanged within 30 days of delivery. Just reach out to our support team to get started.
What if my product arrives damaged or incorrect?
We’re so sorry! Please send us a photo of the issue, and we’ll make it right—either with a replacement or a full refund.
Orders
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking info. You can also track your order from your account page.
Can I change or cancel my order after it’s placed?
If your order hasn’t shipped yet, we may be able to make changes or cancel it. Reach out to us as soon as possible and we’ll do our best to help.
I didn’t receive my order—what should I do?
Start by checking the tracking info in your confirmation email. If it looks like it’s lost or delayed, get in touch and we’ll investigate right away.
Why was my order canceled?
If your order was canceled, it may have been flagged due to a payment issue or stock error. Please reach out to our team and we’ll help resolve it.
Products
What materials do you use?
We use premium metals like 303 stainless steel, brass, copper, and titanium—each selected for its unique weight, feel, and finish. Every ball marker goes through a high-precision CNC machining process, and from there, it’s all about the details.
Depending on the design, markers may feature sandblasted textures, polished or brushed surfaces, durable PVD coatings, acrylic paint fills, or custom patinas. Some even combine multiple finishes to create contrast and character. Each piece is treated like a collectible—built to last, and made to stand out.
Are your ball markers heavy?
They’ve got just the right weight—enough to feel substantial in your hand and stay put on the green, without being bulky in your pocket. Most markers are between 25–35 grams, depending on the material and design.
Are these markers just for show or actually usable on the course?
100% playable. These are built for golfers who appreciate design and performance. Every marker is regulation-sized and made to be used on the course—though we won’t blame you if you want to display them at home.
Do you make limited edition or custom markers?
Yes. We drop limited runs of special designs from time to time, and once they’re gone, they’re gone. We’re also working on custom options—sign up for our newsletter to be the first to know when they go live.
How should I care for my marker?
A quick wipe with a soft cloth is usually all it takes to keep your marker looking sharp. Avoid harsh chemicals or abrasives, and store it dry—especially for raw metals like copper or brass that naturally develop a patina over time. Some markers feature specialty finishes or coatings, so be sure to check the product details page for any care instructions specific to your design.
Collaborations & Custom Projects
Are you open to brand collaborations?
Definitely. We love collaborating with like-minded brands to create limited-edition or co-branded golf ball markers that stand out. Whether it’s for a special drop, an event, or part of a larger product line, we can help translate your brand’s identity into a custom CNC design with exceptional materials and finishes.
Do you offer design or manufacturing services for custom ball markers?
Yes—we specialize in creating premium, CNC-machined ball markers for brands, events, and individuals looking to bring their own designs to life. Whether you’re a golf brand, a creative agency, or just someone with a bold idea, we can help from concept to production.
What does the process look like?
We handle everything from 3D modeling and material selection to machining and finishing. You can come to us with a rough idea, a sketch, or a fully built file—we’ll work with you to refine it and bring it to life. Once the design is locked, we’ll manufacture and deliver your custom markers with the same attention to quality we give our own line.
Is there a minimum order quantity?
Yes—custom projects typically start at a minimum of 250 units per design, depending on the complexity and materials. Let us know what you're envisioning and we’ll tailor a quote to your needs
How do I get started?
Email us at support@smallswing with a brief overview of your idea or brand. We’ll follow up with next steps, timeline expectations, and a custom quote.